Refund policy

At Luvique customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase does not meet your expectations or if there is an issue with your order our Return & Refund Policy explains how you can request a return or refund.

This policy applies to purchases made through luvique.shop and orders delivered within the United States.

1. 30 Day Return Policy

We offer a 30-day return window beginning on the date your order is marked as delivered.

If you are not completely satisfied with your purchase you may request a return within 30 calendar days of delivery provided the item meets the applicable return conditions described below.

To qualify for a standard return:

  • The item must be unused and in its original condition.

  • The item must not show signs of installation, misuse, damage or alteration by the customer.

  • The item should be returned with its original packaging, accessories, manuals and included components, where applicable.

  • The item must be securely packaged to prevent damage during return shipping.

Returns requested after the 30-day return period may not be accepted except where applicable law requires otherwise.

2. Return Eligibility

We accept return requests for the following reasons:

A. Change of Mind or Customer Preference

If you change your mind, no longer need the product or decide that it is not suitable for your preferences you may request a return within 30 days of delivery.

The product must meet the standard return conditions, including being unused, uninstalled and in its original condition.

For these returns the customer is responsible for the return shipping costs.

B. Damaged Products

If your order arrives damaged please contact us within 48 hours of delivery at support@luvique.shop.

Please include:

  • Your order number.

  • A clear description of the damage.

  • Clear photographs or videos showing the damaged product.

  • Photographs of the packaging if relevant.

Our support team will review the information and provide instructions for resolving the issue.

For confirmed products damaged during delivery Luvique will cover the return shipping cost.

C. Defective or Malfunctioning Products

If an item arrives defective, does not function as described or has a manufacturing related issue please contact us within 48 hours of delivery.

Please provide your order number a description of the issue and supporting photographs or videos where possible.

After reviewing your request we will provide appropriate instructions. For confirmed defective products Luvique will cover the return shipping cost.

D. Incorrect Item Received

If you receive an item different from the one you ordered please contact us within 48 hours of delivery.

Please provide your order number and photographs showing the item received and its packaging where applicable.

If we confirm that an incorrect item was sent Luvique will arrange an appropriate resolution and cover the applicable return shipping cost.

If you discover a problem after the 48-hour reporting period please contact us as soon as possible. Applicable consumer rights are not affected by this reporting request.

3. How to Request a Return

All returns must be requested and approved by our customer support team before an item is sent back.

To request a return:

  1. Email us at support@luvique.shop.

  2. Include your order number in the email.

  3. Explain the reason for your return.

  4. Attach photographs or videos if the product is damaged, defective or incorrect.

  5. Wait for our customer support team to review your request and provide return instructions.

Once your request has been reviewed we will inform you whether it is approved and explain the next steps.

Please do not send any product back before receiving return authorization and the correct return instructions from our team.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Paid Return Shipping

For returns due to a change of mind, personal preference or because the customer no longer wants the product the customer is responsible for the return shipping cost.

Customers should use a reliable shipping service and retain their return tracking information until the return has been completed.

Luvique Paid Return Shipping

Luvique will cover the applicable return shipping cost when a return is approved because:

  • The product arrived damaged.

  • The product is defective or malfunctioning.

  • The wrong product was delivered.

  • The issue is attributable to an error on our part.

In these situations our support team will provide the appropriate return shipping instructions or a prepaid return label as applicable.

5. Return Inspection and Approval

After your returned product reaches the designated return location it may be inspected to verify its condition and eligibility.

We may review:

  • Whether the returned item matches the original order.

  • Whether the item meets the applicable return conditions.

  • Whether all included components and accessories have been returned where applicable.

  • Whether the product shows signs of misuse, unauthorized modification or damage caused after delivery.

Once the inspection is complete we will notify you of the return decision.

If the return is approved the applicable refund will be processed according to the terms of this policy.

If a return does not meet the applicable conditions we will contact you and explain the reason for the decision.

6. Refund Policy

Once a return has been received, inspected and approved we will initiate the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The refund amount will reflect the eligible amount paid for the returned product including applicable taxes where required by law.

Since Luvique offers free standard shipping on all orders no standard outbound shipping charge is deducted from an order where no such charge was paid.

We do not intend to charge a restocking fee for approved returns.

For Cash on Delivery (COD) orders customers should contact our support team so that an appropriate refund arrangement can be confirmed.

7. Refund Processing Time

Refunds are generally processed within 5–7 business days after approval.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider or financial institution.

The time taken by a financial institution to post the refund is outside our direct control.

If you have not received your refund after the applicable processing and bank posting period please contact us at support@luvique.shop.

8. Order Cancellations

If you wish to cancel an order please contact us as soon as possible at support@luvique.shop and include your order number.

Cancellation requests are subject to the order's fulfillment status.

If an order has not yet entered processing or shipment we will make reasonable efforts to cancel it.

Once an order has been processed, dispatched or handed over to the shipping carrier cancellation may no longer be possible. In that situation you may request a return after delivery in accordance with this policy.

9. Exchanges

If you would like a different product or an alternative option please contact our customer support team.

Exchange requests are subject to product availability and approval.

Where an exchange cannot be arranged you may be able to return the original item under the applicable return conditions and place a new order.

10. Items Not Eligible for Standard Change-of-Mind Returns

For standard change-of-mind returns we may decline items that:

  • Have been used or installed.

  • Have been damaged through customer misuse, negligence or improper handling.

  • Have been modified or altered after delivery.

  • Are missing essential components or accessories originally supplied with the product.

  • Are returned outside the applicable 30-day return window.

This section does not remove any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged or incorrectly supplied products.

11. Lost or Delayed Return Shipments

Customers who arrange and pay for their own return shipping should retain the shipping receipt and tracking number.

Luvique cannot guarantee the delivery of a return shipment that is lost or damaged while being transported by a carrier selected by the customer.

If Luvique provides a prepaid return label please follow the instructions supplied by our support team.

12. Contact Us

If you have questions about this Return & Refund Policy need assistance with a return or would like an update on a refund, please contact us.

Business Name: Luvique
Email: support@luvique.shop
Phone: +1 510-647-1055
Business Address: 2929 7th St, Berkeley, CA 94710, United States

Our customer support team will be happy to assist you with your return or refund request.

13. Policy Updates

Luvique reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated revision date. The policy applicable to an order will be determined in accordance with applicable law and the terms in effect at the relevant time.

We encourage customers to review this page periodically to stay informed about our return and refund procedures.

Thank you for shopping with Luvique.