FAQ

Frequently Asked Questions (FAQ)

1. General Questions

What is Luvique?

Luvique is an online store specializing in automotive accessories. We offer practical and stylish products designed to make everyday driving more comfortable and convenient.

Where does Luvique ship?

We currently ship orders within the United States only.

How can I contact Luvique?

You can contact our customer support team using the following details:

Business Name: Luvique

Email: support@luvique.shop

Phone: +1 510-647-1055

Business Address: 2929 7th St, Berkeley, CA 94710, United States

2. Orders and Payments

How can I place an order?

Browse our website and select the products you want to purchase. Add your selected items to the cart and proceed to checkout. Enter your shipping information and choose an available payment method to complete your order.

What payment methods do you accept?

We accept credit cards and debit cards where supported at checkout. Cash on Delivery is also available on all orders within the United States.

Is Cash on Delivery available on all orders?

Yes. Cash on Delivery is available on all orders within our United States shipping area.

You can pay the full order amount when your package is delivered. No advance payment is required.

What currency does Luvique use?

All prices on our website are displayed in United States Dollars (USD).

Can I cancel my order?

If you need to cancel an order please contact us as soon as possible.

We will try to accommodate your request before the order is processed or dispatched. Once an order has been shipped cancellation may no longer be possible.

3. Shipping and Delivery

Is shipping free?

Yes. Luvique offers Free Standard Shipping on all orders within the United States.

There is no minimum purchase requirement and no standard shipping fee.

How long does delivery take?

Our estimated delivery time is generally 4–10 business days.

This includes:

Processing time: 1–3 business days.
Shipping transit time: 3–7 business days.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Our processing days are Monday through Friday.

Do you provide order tracking?

Yes. Tracking information may be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active.

What if my order is delayed?

Delivery delays may occasionally occur due to carrier disruptions or weather conditions or other unexpected circumstances.

If your order is significantly delayed please contact our support team for assistance.

Can I change my shipping address after placing an order?

Please contact us immediately if you need to correct your shipping address.

We will try to help before your order is processed or dispatched. Address changes may not be possible after shipment.

4. Returns and Refunds

What is your return policy?

We accept eligible return requests within 30 days of delivery.

Products must meet the applicable return conditions outlined in our Return and Refund Policy.

How do I request a return?

Please wait for our return instructions before sending any product back.

Who pays for return shipping?

For change-of-mind returns the customer is responsible for return shipping costs.

For confirmed damaged or defective products or incorrect items Luvique covers the applicable return shipping costs.

What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery.

Include your order number and a description of the issue. Photos or videos may also be requested.

How long do refunds take?

Approved refunds are generally processed within 5–7 business days after approval.

The time required for funds to appear in your account may vary depending on your payment provider.

How are Cash on Delivery refunds handled?

If you paid through Cash on Delivery and your refund is approved please contact our support team for refund arrangements.

5. Products and Customer Support

How can I check product compatibility?

Please read the product description and compatibility information carefully before purchasing.

If you are unsure whether a product is compatible with your vehicle or device please contact us before placing your order.

What should I do if I receive the wrong item?

Contact our support team within 48 hours of delivery with your order number and details of the issue.

We will review your request and assist with an appropriate resolution.

How can I get help with my order?

You can email us at support@luvique.shop or call us at +1 510-647-1055.

Please include your order number when contacting us about an existing purchase.

6. Contact Information

If you cannot find the answer to your question please get in touch with our support team.